Reply to comments

Users and user groups that have the Comment permission in the respective ACL for Collaboration can reply to comments.

See also: For more information, see Authorization concept of the comment feature.

Instruction:

  1. Open the comments drawer of the context object (e.g. a process)

    Note: When navigating to a specific comment via My Comments, a notification, or a numbered comment bubble, Aeneis highlights the comment's card in the drawer. See also chapter Highlighting in the comments drawer.

    See also: How to open the comment drawer, e.g. to respond to a comment with a reply, is described in chapter Open comments drawer.

  2. Click on Reply in the comment card:

  3. Enter your reply in the text box

  4. Click on Save to take over the reply into the comments overview

Results:

  • The reply appears in the comments drawer below the comment that was replied to:

  • The creator of the replied comment, mentioned users and process owners see the reply in My Comments in the Relevant comments tab.

  • The creator of the reply will see the reply in My comments in the Comments made by me tab.

  • The creator of the replied comment, mentioned users and process owners receive a notification about the comment in the Portal header.

  • The comment creator will receive an email when your comment has been answered.

  • Object responsibles receive an email when a comment has been answered.