Escalation emails

Use escalation emails to send emails before or after a end date is reached.

Configure escalation emails

The escalation email is created as an email object below the respective transition. In the object's properties, select an interval at which the email message will be sent repeatedly after the end date is reached.

With the attribute End date you determine when this end date is reached. This attribute is available in the Date value (not in use) category.

When you configure the End date attribute in a transition as a Visible attribute, it is displayed in the transition's form. If a end date is set in this attribute when the transition is executed, escalation emails are automatically sent at the configured interval from this date.

Velocity macro variables for escalation emails

The following velocity macro variables are available specifically for escalation emails:

Velocity macro variable	Description
$state, $stateName, $stateLink	The variable(s) for the status in which the workflow object is located
$emailObject, $emailName, $emailLink	The email object
$dueDate	The variable for the attribute due date/end date of a workflow object
$endDate	The variable for the attribute End date of a workflow object
$lastNotificationDate	The variable for the attribute Last status notification of a workflow object
$emailBeforeDays	The variable for the attribute Notify days before end date of an email object
$emailAfterDays	The variable for the attribute Notify days after end date of an email object
$repeatEmailAfterDays	The variable for the attribute Repeat after end date of an email object
$objectLink	Outputs the URL to this workflow in the portal